Call Center Representative

San Antonio, TX 78216

Posted: 02/27/2023 Industry: Banking Job Number: 20692

Job Description

Job Description:
  • Receives inbound calls from members solicited by customers to provide identity and verification documents.
  • Call volumes will vary, average call volume 35-45 per day.
  • Work is typically performed in a call center environment.
  • Much of the work is typically conducted over the phone while sitting at a computer workstation.
  • De-escalation –candidates should be able to showcase the ability to de-escalate a call and effectively navigate a challenging conversation.
  • Ability to quickly learn and navigate multiple (3-5) different systems per call.

  • Basic understanding of banking environment.
  • Basic AML/CIP knowledge.
  • Knowledge of Windows operating environment.
  • Written and oral expression - the ability to communicate information in a way that is easily understood.
  • Service orientation - actively looking for ways to help others.                              

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About San Antonio, TX

Step into a world of career possibilities in San Antonio, Texas! As a vibrant hub of culture, history, and opportunity, this city offers job seekers a unique blend of Texan charm and modern growth. From the iconic Alamo and romantic River Walk to the flavorful Tex-Mex cuisine and thriving arts scene with institutions like the McNay Art Museum and Tobin Center for the Performing Arts, San Antonio has something for everyone. With professional sports teams like the Spurs and a plethora of parks, there's always something exciting to do in this dynamic city. Don't miss out on your chance to explore our job listings and start your career journey in this enchanting region!