Application Support Analyst

Fort Worth, TX 76126

Posted: 12/07/2022 Industry: IT Job Number: 20584 Pay Rate: 80000

Job Description


SUMMARY:

Immediate need for 3 Tier II Application Support Analysts with proven experience supporting various ERP and other business applications.

 

RESPONSIBILITIES:
  • Provide application configuration and maintenance on business facing systems, by becoming an expert on the use of all aspects of these systems.
  • Provide functional support for all ERP systems reported defects and/or change requests that are routed from Tier I service desk for resolution.
  • Functional subject matter expert with emphasis on the Financials, MRP, Inventory and Manufacturing modules to reproduce reported defects.
  • Provide authorized access to instances to include development, test, staging, sandbox, and production environments.
  • Provide Tier II support for all SharePoint related issues and/or change requests that are routed from Tier I service desk for resolution.
  • Participate as part of the Application Support Team on on-call rotation schedule.


QUALIFICATIONS:

  • Bachelor’ s Degree in MIS, Computer Science, or other related field or equivalent work experience
  • 2-3+ years of ERP and IT systems/applications support experience.
  • 2+ years of experience with Microsoft Dynamics suite of products with emphasis on the Financials, MRP, Inventory, and Manufacturing modules.
  • Advanced knowledge of any of the following systems is a plus: Microsoft Dynamics NAV 2017/Business Central/SAP/Odoo/Spruce.
  • Office 365
  • SharePoint Online
  • TMW Logistic Software
  • Working knowledge of Service Desk tool such as Remedy BMC, Track-IT, or Clarity is a plus.
  • ITIL certification or training is a plus.
  • Excellent organizational, decision making, analytical and critical thinking skills.
  • Excellent written and verbal communication skills.

Meet Your Recruiter

Erica Albert

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