Banking Collections Representative

San Antonio, TX 78216

Posted: 05/24/2022 Industry: Banking Job Number: 19244

Job Description

Job Description:
  • The Collections Representative is responsible for understanding customer's needs and delivering intelligent personalized solutions and education that will improve their overall financial security.
  • Payment arrangements may be negotiated to minimize loss to the organization.
  • Accounts are handled and worked in accordance with operational standards; follows the Fair Debt Collection Protection Act (FDCPA) and all local, state and federal laws pertaining to loan verification and collection.

  • Uses established procedures and job experience to carry out and resolve moderately complex to complex work assignments and conducts member research as necessary.
  • Serves as a resource to less experienced team members.
  • Contacts customers in all stages of delinquency and across all product lines through automated and manual outbound dialing; receives inbound collections and general servicing calls.
  • Negotiates mutually satisfactory payment arrangements.
  • Follows the Fair Credit Reporting Act (FCRA) and all other applicable local, state and national laws and regulation surrounding the collection industry.

Meet Your Recruiter

Amber Gresham

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