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Banking Collections Representative
San Antonio, TX 78216 US
Posted: 05/24/2022 2022-05-24 2023-07-04 Industry: Banking Job Number: 19244
- The Collections Representative is responsible for understanding customer's needs and delivering intelligent personalized solutions and education that will improve their overall financial security.
- Payment arrangements may be negotiated to minimize loss to the organization.
- Accounts are handled and worked in accordance with operational standards; follows the Fair Debt Collection Protection Act (FDCPA) and all local, state and federal laws pertaining to loan verification and collection.
- Uses established procedures and job experience to carry out and resolve moderately complex to complex work assignments and conducts member research as necessary.
- Serves as a resource to less experienced team members.
- Contacts customers in all stages of delinquency and across all product lines through automated and manual outbound dialing; receives inbound collections and general servicing calls.
- Negotiates mutually satisfactory payment arrangements.
- Follows the Fair Credit Reporting Act (FCRA) and all other applicable local, state and national laws and regulation surrounding the collection industry.