Peyton Resource Group
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Job Duties:
Required Experience:
About PRG
With 20 years of success in the staffing industry, Peyton Resource Group focuses on matching talent to the precise needs of our clients. Your success is our commitment, and we back up that commitment by only recommending opportunities that align with your goals. Our candidate-centric approach ensures you are in the driver’s seat of your career, and our team of recruiters will partner with you and support you every step of the way.
PRG’s dedication to service has been widely recognized throughout the industry. PRG has been awarded ClearlyRated’s Best of Staffing award for 10 straight years, as well as the Business Journal’s Best Places to Work in Dallas, San Antonio and Austin.
Business Analyst Jr.
Posted: 01/08/2025
2025-01-08
2025-02-11
Job Number: 21666
Job Description
Job Duties:
- Under supervision, assembles, analyzes, and documents client’s business requirements
- Defines high-level application, relationships, flows, implementation of business (processes, activities, functions, information), applications, and creates business and system use cases or functional specifications
- Assists in creation of business requirement documents (BRD) that sets out project requirement including costs, objectives, milestones, and timelines
- Performs business analysis and project management support for his/her area. Interprets data and provides analysis results to derive actionable insights
- Assists in the development of detailed functional specifications including function models,
- process flow diagrams and report and screen layouts
- Assists in the presentation of recommendations and solution designs
- Coordinates with testing team in planning and executing system integration testing and regression testing
Required Experience:
- 3+ years experience supporting contact centers and knowledge of contact center terminology
- 2+ Working knowledge of workforce management processes (scheduling, forecasting, capacity planning) for the contact centers
- 2+ years experience with the administration of the workforce management tool NICE WFM
- Knowledge of scripting and database languages such as Oracle PL/SQL, MySQL etc.
- Knowledge of project management tools such as JIRA/Confluence
About PRG
With 20 years of success in the staffing industry, Peyton Resource Group focuses on matching talent to the precise needs of our clients. Your success is our commitment, and we back up that commitment by only recommending opportunities that align with your goals. Our candidate-centric approach ensures you are in the driver’s seat of your career, and our team of recruiters will partner with you and support you every step of the way.
PRG’s dedication to service has been widely recognized throughout the industry. PRG has been awarded ClearlyRated’s Best of Staffing award for 10 straight years, as well as the Business Journal’s Best Places to Work in Dallas, San Antonio and Austin.
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