Business Analyst Junior
San Antonio, TX 78209 US
Follows written risk and compliance policies, standards, and procedures for business activities. Handles most aspects of the dispute cycle specific to debit card fraud by conducting the appropriate research and communicating the outcome to the member/vendor in a professional and timely manner. Applies moderate analytical problem-solving skills by accurately identifying the issue and determining the best outcome.
·1+ Years of dispute experience
·1+ Years of customer service call center experience
·1+ Years of de-escalation experience
·Excel, outlook, BOX
Individuals will be required to monitor and respond to outlook items. On a daily basis we will use BOX and excel to track worked items.
Adherence to compliance and regulatory procedures.
Handles most aspects of the dispute cycle specific to debit card fraud by conducting the appropriate research and communicating the outcome to the member/vendor in a professional and timely manner.
Meet monthly goals for compliance and items per hour.
This job will be a back-office role with some member contact. The applicants will be successful if they are able to educate members on the dispute process and de-escalate when necessary.
With nearly 20 years of success in the staffing industry, Peyton Resource Group focuses on matching talent to the precise needs of our clients. Your success is our commitment, and we back up that commitment by only recommending opportunities that align with your goals. Our candidate-centric approach ensures you are in the drivers seat of your career, and our team of recruiters will partner with you and support you every step of the way.
PRGs dedication to service has been widely recognized throughout the industry. PRG has been awarded ClearlyRateds Best of Staffing award for 7 straight years, as well as the Business Journals Best Places to Work in Dallas, San Antonio and Austin.