Call Center Representative

San Antonio, TX 78216

Posted: 02/27/2023 Industry: Banking Job Number: 20692

Job Description

Job Description:
  • Receives inbound calls from members solicited by customers to provide identity and verification documents.
  • Call volumes will vary, average call volume 35-45 per day.
  • Work is typically performed in a call center environment.
  • Much of the work is typically conducted over the phone while sitting at a computer workstation.
  • De-escalation –candidates should be able to showcase the ability to de-escalate a call and effectively navigate a challenging conversation.
  • Ability to quickly learn and navigate multiple (3-5) different systems per call.

  • Basic understanding of banking environment.
  • Basic AML/CIP knowledge.
  • Knowledge of Windows operating environment.
  • Written and oral expression - the ability to communicate information in a way that is easily understood.
  • Service orientation - actively looking for ways to help others.                              

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