Customer Relations Specialist

Phoenix, AZ 85085

Posted: 09/10/2024 Industry: Insurance Job Number: 21490

Job Description


Job Responsibilities:
  • Receives, processes, and fulfills member service requests for life, health, and annuity policies through various member contact channels.
  • Receives inbound calls for information from current and prospective members.
  • Provides information to Members regarding, e.G., public information on from our website, directions where they can go on our website for education or more information, Medicare annual enrollment dates.
  • Fulfilling member requests to mail out Medicare guidebook materials.
  • Applies foundational member servicing techniques.
  • Encourages member to take action to address needs and opportunities.
  • Supports enterprise business goals through the achievement of quality and member experience measures.
  • Taking demographic information to establish member number for new members.
  • Call volumes will vary, average call volume 25-30 per day.

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Amber Gresham

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