Customer Relations Specialist

San Antonio, TX 78216

Posted: 09/10/2024 Industry: Insurance Job Number: 21486

Job Description


Job Responsibilities:
  • Receives, processes, and fulfills member service requests for life, health, and annuity policies through various member contact channels.
  • Receives inbound calls for information from current and prospective members.
  • Provides information to Members regarding, e.G., public information on from our website, directions where they can go on our website for education or more information, Medicare annual enrollment dates.
  • Fulfilling member requests to mail out Medicare guidebook materials.
  • Applies foundational member servicing techniques.
  • Encourages member to take action to address needs and opportunities.
  • Supports enterprise business goals through the achievement of quality and member experience measures.
  • Taking demographic information to establish member number for new members.
  • Call volumes will vary, average call volume 25-30 per day.

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Amber Gresham

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About San Antonio, TX

Step into a world of career possibilities in San Antonio, Texas! As a vibrant hub of culture, history, and opportunity, this city offers job seekers a unique blend of Texan charm and modern growth. From the iconic Alamo and romantic River Walk to the flavorful Tex-Mex cuisine and thriving arts scene with institutions like the McNay Art Museum and Tobin Center for the Performing Arts, San Antonio has something for everyone. With professional sports teams like the Spurs and a plethora of parks, there's always something exciting to do in this dynamic city. Don't miss out on your chance to explore our job listings and start your career journey in this enchanting region!