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DSS IT Project Supprt Specialist

Dallas, TX 75202

Posted: 04/15/2026 Job Number: 22379

Job Description


Job Title: IT Project Support Specialist (End User Computing)
Location: Dallas, TX (Onsite with local travel)
Position Overview
The IT Project Support Specialist is responsible for supporting a variety of End User Computing (EUC) initiatives across multiple locations. This role involves hands-on technical support, deployment, and troubleshooting of end-user systems, along with assisting broader IT operations as needed.

This position requires strong technical expertise, excellent customer service skills, and the ability to operate independently in fast-paced environments. Local travel between sites may be required.
Key Responsibilities
  • Provide high-quality technical support to both onsite and remote end users
  • Diagnose and resolve complex hardware and software issues (in-person and remote)
  • Image, configure, deploy, and upgrade desktop and laptop systems
  • Install, maintain, and troubleshoot operating systems, applications, and peripherals
  • Perform IMAC activities (Install, Move, Add, Change)
  • Troubleshoot and support Windows 11 environments
  • Assist with mobile devices, printers, and collaboration tools
  • Support IT projects and cross-functional technology initiatives
  • Respond to and resolve support requests in a timely and professional manner
  • Accurately document, track, and report on support activities
  • Communicate effectively with stakeholders and set clear expectations
  • Collaborate with internal teams to deliver efficient, user-focused solutions
Qualifications & Requirements
  • Bachelor’s degree or equivalent experience (7+ years in an IT technical role)
  • 5+ years of experience supporting executive-level (C-Suite/VIP) users
  • 7+ years of experience with:
    • Desktop hardware and operating systems
    • Microsoft technologies (Windows, Office Suite, Outlook, etc.)
    • Mobile devices and printers
    • Communication and collaboration platforms (video conferencing, messaging, telephony)
  • Strong troubleshooting skills with the ability to work under pressure
  • Solid understanding of IT systems, protocols, and standards
  • Excellent written and verbal communication skills
  • Strong analytical and problem-solving abilities with attention to detail
  • Self-starter with the ability to prioritize and manage workload effectively
  • Experience working in collaborative, team-oriented environments
  • Strong customer service mindset with a focus on user satisfaction
  • High level of professionalism and integrity
Additional Expectations
  • Availability for occasional after-hours or weekend support
  • Ability to research, evaluate, and implement new technologies
  • Strong organizational and time management skills
  • Willingness to travel locally as needed

Meet Your Recruiter

Tyler Mayhew

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