Dispute Analyst

San Antonio, TX 78216

Posted: 07/03/2019 Industry: Banking Job Number: 16021

Job Description

Job Duties/Tasks:
  • Resolves complex member disputes related to ATM Domestic, ATM International, PIN Point Of Sale, and Debit Card Signature disputes to ensure Regulatory compliance.
  • Handles all aspects of the Signature First Chargeback.
  • May handle Presentments, Arbitration Chargeback, Pre-Compliance, Compliance, Pre-Arbitration, Arbitration and Good Faith.
  • Maintains abreast of current Electronic Funds Transfer Act (Regulation E) and Bank Card Association Rules.
  • Investigates complex dispute claims in accordance with rules and regulations with a high degree of accuracy and within prescribed time limits.
  • Communicates the results of dispute inquiry to a member in a professional manner.


Job Requirements:
  • 2+ years of customer contact experience in a sales, military or call center environment via telephone and e-mail, including 1 year of industry related customer contact experience in a Banking or other Financial Services institution.
  • Experience with complex dispute claims
  • Intermediate knowledge of Windows operating system environment and Microsoft Office tools.
  • Proficient in MasterCard guidelines to include chargeback reason codes
  • Proficient in Regulation E and/or Z

Meet Your Recruiter

Spencer Hood

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