Financial Operations: Junior

Phoenix, AZ

Posted: 01/21/2025 Job Number: 21682

Job Description


Job Duties:
  • Service both inbound and outbound phone calls across all product lines through automated and manual outbound dialing in an attempt to collect payment and/or arrange for payments, utilizing effective telephone collection techniques and principles while meeting call service levels
  • Under close supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security
  • With close supervision, negotiates mutually satisfactory payment arrangements within defined guidelines
  • Follows all applicable local, state, and national laws and regulations surrounding the collection industry and within company standards.
  • Under close supervision, completes required account verification and account maintenance
  • Documents all pertinent customer contact information and updates collection attempts/call results into the appropriate database

 

Required Experience:
  • 2 or more years of combined customer contact, sales, or collections experience in the financial services industry
  • Strong verbal and written communication skills
  • 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
  • College degree preferred

About PRG

With 20 years of success in the staffing industry, Peyton Resource Group focuses on matching talent to the precise needs of our clients. Your success is our commitment, and we back up that commitment by only recommending opportunities that align with your goals. Our candidate-centric approach ensures you are in the driver’s seat of your career, and our team of recruiters will partner with you and support you every step of the way.

 

PRG’s dedication to service has been widely recognized throughout the industry. PRG has been awarded ClearlyRated’s Best of Staffing award for 10 straight years, as well as the Business Journal’s Best Places to Work in Dallas, San Antonio and Austin.

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About Phoenix, AZ

Ready to elevate your career in the vibrant Phoenix, Arizona area? Explore our diverse job opportunities in this dynamic region known for its sunny skies, breathtaking desert landscapes, and thriving job market. Known as the Valley of the Sun, Phoenix boasts a unique mix of Southwestern charm and urban sophistication. Discover the bustling arts scene at the Phoenix Art Museum, catch a performance at the iconic Orpheum Theatre, or cheer on the Arizona Diamondbacks at Chase Field. With an array of outdoor activities in stunning parks like Camelback Mountain and Papago Park, plus delectable Southwestern cuisine to savor, there's no shortage of reasons to make Phoenix your professional playground. Browse our job listings today and unlock a world of career possibilities in this exciting region!