IT Services Programmer

Austin, TX

Posted: 02/14/2023 Job Number: 20681

Job Description

Position Overview: 


The IT Services Programmer Team member will be responsible for assisting customers both internal and external with various requests for support. These requests involve a wide variety of items ranging from troubleshooting issues with hardware and software to configuring servers and networks for projects.


Work Hours: 


Standard workdays and times are Monday – Friday, 8: 00 a.M. To 5: 00 p.M.



Our Austin office is located at 3709 Promontory Point Drive, Suite 106, Austin, TX 78744


Duties and Responsibilities: 
  • Understand, internalize, and represent our PGRIT core values
    • Our expectations are high, we take great pride in our work, and we communicate well.
    • We thrive on challenges.  We do what it takes to get the job done.
    • We know what right is and do it every time.
    • Intelligent Thought. We plan meticulously, execute decisively, and resolve issues effectively.
    • Trusted Advisors. We are experts. We continuously develop our knowledge and transfer that knowledge to each other, our customers, and our vendors.
  • Fulfill our purpose statement with all decisions and actions:
    • Within a family culture, nurture and inspire our employees to creatively resolve customer pain using the highest level of craftsmanship and service.


The following are tasks that the position is responsible for, but not limited to:
  • IT Service Requests
    • Software Installation/Configuration/Troubleshooting
    • Workstation Configuration/Troubleshooting
    • User Account Troubleshooting
    • Server Configuration/Troubleshooting
    • Network Configuration/Troubleshooting
    • Switch Configuration/Troubleshooting
    • Other Miscellaneous Items as Needed
  • Security System Requests
    • Software Installation/Configuration/Troubleshooting
    • Access Control Configuration/Troubleshooting
    • Video Camera Configuration/Troubleshooting
  • User Training

Soft Skills/Requirements
  • Exemplifies PGRIT Core Values as listed above
  • Effectively communicates with employees and management
  • Effectively communicates in oral and written formats
  • Solves problems accurately and efficiently
  • Shows initiative
  • Coordinates workloads well
  • Continuously develops technical and professional skills
  • Currently licensed or must have the ability to immediately obtain TXDPS Security License
  • Must pass a drug screening and participate in the random drug screening program
  • Must pass a background check

Desired Qualifications and Experience:
  • IT College related degree (preferred)
  • IT support: 2 or more years preferred
  • Security System Support: 2 years (preferred)
  • Familiarity with one or more of the following systems
  • Access Control
  • Genetec
  • Software House
  • Honeywell
  • CCTV/Video Surveillance
  • Genetec
  • Salient
  • IPConfigure
  • Milestone

  • Fluency with Microsoft Office 365 software tools
  • Willingness to take on new challenges and build on current skills
  • Exceptional analytical and conceptual thinking skills
  • Capacity to work independently and collaboratively
  • Ability to work efficiently without compromising quality or accuracy
  • Currently licensed or must have the ability to immediately obtain TXDPS Security License

  • Salary ranging between $ 50, 000 and $ 85, 000 per year, based on experience, certifications, training, and fit for position
  • Inclusion in Operational Incentive Program, which shares excess profits as bonuses
  • 401k Safe Harbor Plan with up to 4% employer match (both Traditional and Roth options available)
  • Health, dental, and other elective insurances

Assigned Equipment:
  • Laptop Computer
  • Smart Phone with Data Plan
  • Company Credit Card

Meet Your Recruiter

Shane Readyhough

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