InfoSec Analyst Workforce Authentication & Identity Support
Job Description
Our client is seeking an Information Security Analyst to provide frontline support for workforce authentication and identity services. This role will assist employees with MFA enrollment, authentication issues, password-related requests, and account access while delivering a high level of customer service.
Key Responsibilities
- Support Okta MFA, Microsoft Entra ID MFA, Windows Hello for Business, and Active Directory.
- Troubleshoot MFA enrollment, authentication failures, device changes, password resets, account lockouts, and access issues.
- Manage incidents and service requests through ServiceNow, ensuring timely resolution and accurate documentation.
- Perform account administration and assist with identity and access-related requests.
- Support Password Safe/PAM processes and escalate complex issues when appropriate.
- Document troubleshooting steps and resolutions to support knowledge management and consistent service delivery.
- Experience in IT Service Desk, Technical Support, Identity & Access Management, or Information Security.
- Hands-on experience with MFA, Okta, Microsoft Entra ID/Azure AD, and Active Directory.
- Experience working with ServiceNow or a similar IT service management platform.
- Strong troubleshooting, communication, and customer service skills.
- Ability to manage multiple requests in a high-volume environment while meeting established service levels.
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