Key Account Service Engineer

Houston, TX

Posted: 02/21/2023 Job Number: 20687

Job Description

Key Account Senior Service Engineer


Position Summary

To provide service support to national and dealer major managed accounts for products. Position requires extensive contact with dealers, customers, and national account sales personnel primarily thru CRM service tickets. Position may require extensive travel. Position is responsible for monitoring product health by identifying, quantifying, investigating, and analyzing quality and reliability problems being experienced by product in the field. Position coordinates with other departments to resolve problems and communicate solutions to the field. Provides a monthly report detailing CRM activity and trip report summary.


Equipment and Tools Used / Working Conditions
  • Laptop
  • MCFA and Jungheinrich diagnostic software
  • Microsoft Office and CRM
  • Up to 50% travel.

Required Knowledge / Skills / Experience / Certifications / Licenses
  • High School Diploma or GED.
  • 2 to 7 years overall experience.
  • +5 years lift truck industry experience
  • Dealers contact experience
  • Ability to travel to customer sites
  • Interpretation of Engineering drawings / drafting
  • Failure analysis experience
  • Manufacturing processes
  • Statistical analysis skills
  • Microsoft Office experience
  • Project Management skills
  • Extensive technical knowledge of IC and Electric MLA and Jungheinrich products


Desired Knowledge / Skills / Experience / Certifications / Licenses
  • Bachelor’ s Degree
  • Experience can be substituted for education requirements

Meet Your Recruiter

Shane Readyhough

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