Peyton Resource Group
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Member Debt Representative (Collections)
San Antonio, TX 78216 US
Posted: 02/11/2022
2022-02-11
2023-07-04
Job Number: 19065
Job Description
Responsibilities:
Qualifications:
About PRG
With nearly 20 years of success in the staffing industry, Peyton Resource Group focuses on matching talent to the precise needs of our clients. Your success is our commitment, and we back up that commitment by only recommending opportunities that align with your goals. Our candidate-centric approach ensures you are in the driver’ s seat of your career, and our team of recruiters will partner with you and support you every step of the way.
PRG’ s dedication to service has been widely recognized throughout the industry. PRG has been awarded ClearlyRated’ s Best of Staffing award for 8 straight years, as well as the Business Journal’ s Best Places to Work in Dallas, San Antonio and Austin.
- Uses established procedures and job experience to carry out and resolve moderately complex to complex work assignments and conducts member research as necessary.
- Contacts members in all stages of delinquency and across all USAA product lines through automated and manual outbound dialing; receives inbound collections and general servicing calls.
- Under limited supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security. Negotiates mutually satisfactory payment arrangements.
Qualifications:
- 1 year inbound call center experience; servicing customers/members
- 1 year collections in support of consumer/home equity loans, credit cards and/or checking/savings accounts
- Effective communication and problem solving skills
About PRG
With nearly 20 years of success in the staffing industry, Peyton Resource Group focuses on matching talent to the precise needs of our clients. Your success is our commitment, and we back up that commitment by only recommending opportunities that align with your goals. Our candidate-centric approach ensures you are in the driver’ s seat of your career, and our team of recruiters will partner with you and support you every step of the way.
PRG’ s dedication to service has been widely recognized throughout the industry. PRG has been awarded ClearlyRated’ s Best of Staffing award for 8 straight years, as well as the Business Journal’ s Best Places to Work in Dallas, San Antonio and Austin.