Member Debt Representative

San Antonio, TX 78209

Posted: 07/07/2022 Job Number: 19356

Job Description

Training Schedule will be 8: 00-5: 00pm for 4 weeks  CST

Work schedule will be 12: 30pm – 9: 00pm CST alternating Fri/Sat 9am-530pm

Job Description:


The Member Debt Representative is responsible for understanding member's needs and delivering intelligent personalized solutions and education that will improve their overall financial security. Payment arrangements may be negotiated to minimize loss to the organization. In addition, this role protects the financial interests of company by communicating with members, non-members and/or external third parties to collect and resolve delinquent accounts. Accounts are handled and worked in accordance with operational standards; follows the Fair Debt Collection Protection Act (FDCPA) and all local, state and federal laws pertaining to loan verification and collection.

Job Overview
  • Uses established procedures and job experience to carry out and resolve moderately complex to complex work assignments and conducts member research as necessary.
  • Serves as a resource to less experienced team members.
  • Contacts members in all stages of delinquency and across all product lines through automated and manual outbound dialing; receives inbound collections and general servicing calls.
  • Under limited supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security.
  • Negotiates mutually satisfactory payment arrangements.
  • Completes required account verification, account maintenance, and documents all contact and collection attempts.

Employee Qualifications

Minimum Experience
  • 3 year collections customer contact/sales or financial advice experience OR

Minimum Education

High School Diploma or GED equivalent required

About PRG

With nearly 20 years of success in the staffing industry, Peyton Resource Group focuses on matching talent to the precise needs of our clients. Your success is our commitment, and we back up that commitment by only recommending opportunities that align with your goals. Our candidate-centric approach ensures you are in the driver’ s seat of your career, and our team of recruiters will partner with you and support you every step of the way.

Meet Your Recruiter

Brad Jowers

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