Peyton Resource Group
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Training Schedule will be 8: 00-5: 00pm for 4 weeks CST
Work schedule will be 12: 30pm – 9: 00pm CST alternating Fri/Sat 9am-530pm
Job Description:
Summary
The Member Debt Representative is responsible for understanding member's needs and delivering intelligent personalized solutions and education that will improve their overall financial security. Payment arrangements may be negotiated to minimize loss to the organization. In addition, this role protects the financial interests of company by communicating with members, non-members and/or external third parties to collect and resolve delinquent accounts. Accounts are handled and worked in accordance with operational standards; follows the Fair Debt Collection Protection Act (FDCPA) and all local, state and federal laws pertaining to loan verification and collection.
Job Overview
Employee Qualifications
Minimum Experience
Minimum Education
High School Diploma or GED equivalent required
About PRG
With nearly 20 years of success in the staffing industry, Peyton Resource Group focuses on matching talent to the precise needs of our clients. Your success is our commitment, and we back up that commitment by only recommending opportunities that align with your goals. Our candidate-centric approach ensures you are in the driver’ s seat of your career, and our team of recruiters will partner with you and support you every step of the way.
Member Debt Representative
Posted: 07/07/2022
2022-07-07
2023-07-14
Job Number: 19356
Job Description
Training Schedule will be 8: 00-5: 00pm for 4 weeks CST
Work schedule will be 12: 30pm – 9: 00pm CST alternating Fri/Sat 9am-530pm
Job Description:
Summary
The Member Debt Representative is responsible for understanding member's needs and delivering intelligent personalized solutions and education that will improve their overall financial security. Payment arrangements may be negotiated to minimize loss to the organization. In addition, this role protects the financial interests of company by communicating with members, non-members and/or external third parties to collect and resolve delinquent accounts. Accounts are handled and worked in accordance with operational standards; follows the Fair Debt Collection Protection Act (FDCPA) and all local, state and federal laws pertaining to loan verification and collection.
Job Overview
- Uses established procedures and job experience to carry out and resolve moderately complex to complex work assignments and conducts member research as necessary.
- Serves as a resource to less experienced team members.
- Contacts members in all stages of delinquency and across all product lines through automated and manual outbound dialing; receives inbound collections and general servicing calls.
- Under limited supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security.
- Negotiates mutually satisfactory payment arrangements.
- Completes required account verification, account maintenance, and documents all contact and collection attempts.
Employee Qualifications
Minimum Experience
- 3 year collections customer contact/sales or financial advice experience OR
Minimum Education
High School Diploma or GED equivalent required
About PRG
With nearly 20 years of success in the staffing industry, Peyton Resource Group focuses on matching talent to the precise needs of our clients. Your success is our commitment, and we back up that commitment by only recommending opportunities that align with your goals. Our candidate-centric approach ensures you are in the driver’ s seat of your career, and our team of recruiters will partner with you and support you every step of the way.
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