NOC Technician lll

Addison, TX 75001

Posted: 10/01/2025 Job Number: 21954

Job Description


NOC Tier 1 Technician
  • The ability to work within a team to achieve goals on individual issues as well as larger projects.
  • Desire to assist customers with a variety of service-related issues in a fast-paced, independent, operation center service environment with an emphasis on quality. Able to demonstrate a high level of patience with customers of a wide range of technical levels.
  • Time management skills to properly prioritize one’s tasks and adjust as needed to accommodate critical issues and tasks.
  • Regular participation in on-call rotation.
  • Provides proactive monitoring, operational support (up/down status), and basic troubleshooting for all Ntegrated solutions by utilizing the appropriate tools (Salesforce, PRTG, product GUIs, etc.).

o SLA and Non-SLA circuits
o 4G/5G routers (Peplink, BEC, etc.)
o Cisco Merakis
o Ubiquiti WAP
o Ubiquiti routers
o Bigleaf SDWAN
o Velo SDWAN
o Cisco voice routers
o Fortigate firewalls
o Netsapiens voice platform
o Asterisk voice platform
  • Provide advance troubleshooting and MACD on the following solutions.

o 4G/5G routers (Peplink, BEC, etc.)
o Cisco Merakis
o Non-SLA circuits
o Netsapiens voice platform
  • Provision/configuration of the following solutions.

o 4G/5G routers (Peplink, BEC, etc.)
o Cisco Merakis
o Ubiquiti WAP
  • Perform test and turn-up of the following solutions.

o 4G/5G routers (Peplink, BEC, etc.)
o Cisco Merakis
o Non-SLA data circuits
NOC Tier 2 Technician
  • Perform all roles of a NOC Tier 1 Technician as well as the additional roles listed below.
  • CCNA Certified
  • Provide advance troubleshooting and MACD on the following solutions.

o Bigleaf SDWAN
o Velo SDWAN
o Ubiquiti routers
o Ubiquiti controller and WAP
o SLA data circuits
  • Decommission of hardware solutions

o 4G/5G routers (Peplink, BEC, etc.)
o Cisco Merakis
o Ubiquiti routers
o Ubiquiti WAP
o BigLeaf SDWAN
o Velo SDWAN
o Cisco voice routers
o Fortigate Firewalls
  • Provision/configuration of the following solutions.

o Bigleaf SDWAN
o Ubiquiti routers
  • Perform test and turn-up of the following solutions.

o Bigleaf SDWAN
o Ubiquiti routers
o Ubiquiti WAP
o Netsapiens voice platform
NOC Tier 3 (Senior Technician)
  • Perform all roles of a NOC Tier 1 and NOC Tier 2 Technician without assistance/escalation as well as the additional roles listed below.
  • CCNA Certified
  • Provide advance troubleshooting and MACD on the following solutions without assistance/escalation.

o Velo SDWAN
o Fortigate firewalls
o Asterisk voice platform
o Cisco routers
  • Provision/configuration of the following solutions without assistance/escalation.

o Velo SDWAN
o Fortigate firewalls
o Cisco routers
  • Perform test and turn-up of the following solutions without assistance/escalation.

o Velo SDWAN
o Fortigate firewalls
o Cisco routers
o Asterisk voice platform

Meet Your Recruiter

Kody Harrah

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About Addison, TX

Discover exciting job opportunities around Addison, Texas! Nestled in the vibrant Dallas-Fort Worth metroplex, Addison offers a unique blend of thriving businesses, upscale dining spots like Kenny's Wood Fired Grill, fascinating art galleries, and lively entertainment options like WaterTower Theatre. With its strategic location, diverse industries, and renowned events like Taste Addison and Oktoberfest, this area provides endless growth possibilities for job seekers. Come join us in the heart of Texas and explore career paths that match your ambition and passions. Let's build your future together in Addison!