Network Support Engineer

Glencoe, IL 60022

Posted: 03/28/2024 Job Number: 21280

Job Description

Position: Sr. Network Support Engineer

Benefits: Client offers a highly competitive salary and benefit package, generous vacation and sick leave, a paid family care leave program, flexible work options, IMRF (Illinois Municipal Retirement Fund) pension and great health insurance options.

** The position is classified as FLSA exempt (not eligible to earn overtime) **

What the job is: The Support and Network Engineer supports the information technology systems and operations, including network hardware, software, network security and communications systems.

As the Support and Network Engineer you’ll work directly with coworkers across all departments to provide IT support and training, partner with all departments to help identify technology solutions to meet their changing operational needs and improve efficiency.

You’ll be a cyber security champion, putting in place security infrastructure and providing security training to users. You’ll be an IT support hero, operating the help desk and assisting users with their daily support needs. Your work –the technology environment –will be at the forefront of customer service by maintaining functional hardware and systems that are the backbone of all operations and services, and you’ll provide exceptional customer service to your teammates. The Support and Network Engineer will report to the Technology and Strategy Manager, adding new resources to the IT staffing to continue recognizing the organization’s growing IT support needs.


Why the Client: We strive to live our values. As a local government and as an employer, we prioritize building a culture of inclusion, environmental sustainability, continuous improvement, sound financial management, ethical government and providing the highest level of service to all of our customers (our residents, our businesses and our employees). We have a proven track record of investing in our community’s infrastructure, our organization’s technology and our employees so that we are able to be a responsive, progressive organization.


Here’s what you’ll do in a typical day (and a few special projects):
  • Support the day-to-day operations of the IT function by performing support work, overseeing work performed by contractors, assisting IT infrastructure planning, communicating with users regarding technology needs and partnering with departments to implement solutions
  • Serve as the network/systems administrator
  • Directly or indirectly (by oversight of contractors) plan, procure, install, configure and deploys firewalls, servers, switches, controllers and other IT hardware, software (including software as a service agreements and software licenses), voice and data systems and virtual private network;administer the mobile device program;schedules and completes upgrades
  • Assist with maintaining an IT organization plan, a security plan and a disaster recovery plan, taking into account changes in technology assets and potential threats;conducts testing and training to support security and disaster recovery plans
  • Protect data from breaches through planning and adherence to a backup plan, installation and maintenance of network security devices;conducts network monitoring;researches and develops security policies, conducts user training to promote security
  • Assist with the development and implementation of long-range technology improvement projects, including development of the IT operating budget and capital budget;procure technology assets and services in accordance with purchasing procedures
  • Work collaboratively with departments to evaluate operational needs and technology solutions
  • Manage device replacement program, maintain inventory of devices issued to users and replacement schedules
  • Assist with development of IT use policies and procedures in line with industry best practices
  • Maintain qualifications required to obtain and maintain credentials to access and support law enforcement technology assets

Create and maintain network documentation

Provide and model outstanding customer service in person and over the telephone

Develop and produce statistical reports to be used for decision-making purposes

Respond to after-hours emergencies as needed and attends evening meetings as required

Support strategic plan in daily work and special projects

Required Qualifications

Education and Experience:

Bachelor’s degree in computer science, information technology or a related field and one to three years of related work experience;or

An equivalent combination of education and experience

Functional Knowledge

Strong knowledge of network management, Microsoft technology, Hyper-V environment, Cisco technology and infrastructure in a LAN WAN environment, Cisco unified communication system VMware environment, best practices in security and Criminal Justice Information System compliance requirements

Strong project management skills

Interpersonal and Communication

Excellent customer service skills

Great communication skills and ability to explain complex technical matters to individuals with or without technical knowledge

Ability to work independently and with teams

Maintain strong working relationship coworkers and open communication with all staff

Commitment to maintain strict confidentiality of private, sensitive or confidential information;high level of trustworthiness




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