Systems Administrators

Sandy Springs, GA 30328

Posted: 00/00/0000 Job Number: 21197

Job Description

Title: Systems Administrator I

Location: Atlanta, GA | onsite

Job Type: 90-day contract to hire


Role & Responsibilities:
  • Demonstrates professionalism aver the phone and & person;consistently high customer satisfaction;practices binary exclusion;consistently follows departmental & company processes;follows documentation processes in Atlas & IT Glue.
  • Desktop Troubleshooting, software management, and desktop printer management.
  • AD Administration, including user account management, password resets, assigning users to groups.
  • Virtual Desktop Management
  • Administration of Microsoft Portals & Troubleshooting. Including License Management & Account Management
  • Knowledge of Day-to-Day Security Best Practices [i.E., Password sharing, 2FA, a nit spam, endpoint security]
  • Demonstrates Understanding of Group Policy.
  • Circuit Troubleshooting & ISP Engagement;Comfortable with RMA Initiation;Demonstrates understanding of physical networking.
  • Virtual Desktop Management Using Documented Instructions. Can Power cycle VMs in at Least 1 Platform (DaaS, vCloud, vCenter)
  • Anti-Virus Use;DUO MFA New User Best Practices;Security Awareness Training
  • Run Documented scripts from NCentral's Automation Manager
  • Configuration of Switch & Access Point;Configuration of VPN on PC;Create Visio Network Diagram.
  • Virtual Desktop Administration: Hot swapping RAM, Adding CPUs, Data Storage in at Least 1 Platform.
  • 365 License Troubleshooting;Azure AD Connect Management;Administration Portal Troubleshooting: Intermediate.
  • Drive Troubleshooting & Management
  • Security Awareness Training: Creating New Campaigns
  • Troubleshooting of Physical PBX Systems;Basic Troubleshooting of Hosted PBX Systems;User Account Management.
  • Modify DNS Record (Internal/External)

Soft Skill Requirements
  • Good customer service skills
  • Strong interpersonal skills and a willingness to work with others
  • Ability to work through a variety of methods including mail, Microsoft Teams, telephone, and face-to-face
  • Excellent verbal & written communication skills
  • Strong analytical, evaluative, and problem-solving abilities with ability to multitask in fast-paced environment
  • Ability to learn and willingness to take on more complex tasks
  • Ability to diligently create and maintain clear and concise documentation
  • Ability to clearly relay technical data to non-technical individuals
  • Proven ability to work successfully with limited supervision
  • Experience with ticketing systems a strong plus!



Technical Requirements
  • 3-5 years experience providing end-user desktop support and infrastructure systems management
  • Microsoft Edge Devices - Install and support Windows 10/11 OS including command line and client support
  • Microsoft Server/Cloud - Hands on experience with Windows Server 2012/2016/2019 and Microsoft 365
  • Active Directory administration
  • Mobile Devices - Install and configure supported iOS and Android devices
  • Software - Install and support computer and mobile device software issues including Office 2016/2019/365 suite and line of business applications and work with vendor support.
  • Hardware - Install and support physical components of hardware and work with vendor support.
  • Network- Basic understanding of TCP/IP protocols and various networking devices.
  • Security- Install and support common Anti-Virus and Endpoint Threat Detection software. Basic awareness of security threats and incident response.
  • Spam Filtering- Familiarity with usage and basic support
  • Backup Systems - Basic support and troubleshooting
  • Familiarity with MFA/SSO/Web Security
  • Proficiency supporting Mac computers a plus!

Preferred Qualifications
  • Technology related Bachelor's or Associates degree, or related IT experience
  • Industry relevant certifications such as: CompTIA A+, CompTIA Network+ a plus I

Meet Your Recruiter

Michael Mayhew

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